How to make the transition from Help Desk Technician to System or Network Administrator

14 Jan How to make the transition from Help Desk Technician to System or Network Administrator

It can give you the knowledge base you need to help land your first help desk role. By getting certified, you’ll show potential employers that you have the skills they need. This can go a long way towards making up for a lack of experience. For some roles, the right certifications will put you higher in the stack than applicants with limited experience and no certifications. Best of all, certifications can help open up more entry-level opportunities instead of just taking the first IT job that comes your way. The service desk is the center where customers (e.g. employees or other stakeholders) can find help from their IT service providers. Regardless of what type of help is being provided, the goal of a service desk is to deliver high-quality service to customers in a timely manner.

Not only will you be able to understand how modern networks work, but you’ll have the opportunity to get your feet wet in many different areas. This way, when you decide to specialize in one area, you’ll know for sure which one you like the most.

Help, I’m Stuck at the Help Desk

If you have any aspirations beyond repetitive tasks, then you are wasting your potential. On the other hand, if we look at Incident Management from the help desk engineer inside of IT, it provides an excellent overview about what is actually going on, and to relate to the beginning of the article, who is doing what.

If you’re interested in training to help you level up in the field we can share with you information about our programs. Click here to learn more about our Full Stack Network Engineer program. If you’re at an entry-level role, consider making it a goal to land one of your near future positions at a VAR.

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If IT industry is right for you, they will search for any grants that you may qualify for and set up a personalized IT certification program around your schedule. By carefully thinking about your past roles through the lens of the role you’d like to get, you may find a treasure trove of relevant experience. You will learn if you pay attention to what goes on around you and ask plenty of questions. This is also a job where you might have some down time, which if utilized productively can prove to be a great time to study for certifications or read up on what you don’t quite understand. This is exactly what I did 20 years ago, and it helped me get to the next step. While many existing roles are unfilled due to a lack of qualified candidates, there are also newly-created positions that have been developed to meet the needs of new and emerging technologies. Working at the help desk is a great way to begin a career in cybersecurity.

• Some people work for 30 years and don’t get to the metaphorical ‘top of the ladder’.
• If you’re interested in training to help you level up in the field we can share with you information about our programs.
• Throughout their day, these tech pros hear unfiltered opinions and concerns from customers—concerns that are vitally important for company leaders to know about.

Here, they might be especially useful if your transition from the help desk to a sysadmin job requires moving to a new employer. The help desk has long been a necessary component of IT shops, but if you’re ready to transition roles, here’s how. Download a free sample of ourIncident Managementprocess template to find out more about roles and responsibilities in the scope of the process. If that Third-Line Support function, for which expertise in narrow fields is required, gets provided by in-house experts, you may reserve theFourth-Line Supportrole for external providers and / or vendors. In that case, the external provider or vendor has to be contacted for support when something goes wrong with the printing service. Get more insights, news, and assorted awesomeness around all things cloud learning.